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Terms and Conditions

payment method

Customers can use the following payment methods to make purchases on our website: Credit Card, Apple Pay, Google Pay, PayMe, Paypal, Hong Kong Alipay, China Alipay, China WeChat (local), Hong Kong customers can use bank transfer to pay for the order.
*Bank Account (Please write your name and phone number on the payment slip by hand.)

Beneficiary's name: Mok Yin Kiu
HSBC : 068-603-6682 
Bank of China BOC : 012-706-100-64935 
Citi Citibank: 250-390-597-615-04

*FPS Transfer Number: 8684888

- If the stock is low, all orders will be shipped to you in the order of your payment date.

Shipping Method

We ship to

The following delivery options are available in our store.

Local Delivery

Shun Feng Express
Shun Poon Smart Cabinet Pickup
Shun Fung Express - 7-11 Convenience Store Pickup
Shun Fung Express - Pickup at Shun Fung Station
Shun Fung Express - Service Center Pickup
Shun Fung Express - OK Convenience Store Pickup
Hong Kong Postal Services
Mail delivery service 
Pickup Service 
Smart Post Delivery Service
((For those who do not participate in the shipping activities, if you choose to use one of the shipping charges of all services of S.F. Express, you will have to pay the shipping fee at the time of delivery.Please note!))
For orders over the specified amount, you can choose one of the local delivery services (the amount is based on the total payment amount after deducting all the promotional offers).

Overseas Delivery
          Registered Air Mail - Registered Air Mail can be dispatched to overseas destinations within 4 to 24 working days*.A separate mail tracking service is available.
             * Sundays and public holidays are excluded from the calculation of posting day and arrival day for all types of mail and for the assessment of performance under the Performance Pledge.
          Overview of the Service
          In addition to the postage fee, the sender is required to pay a registration fee of RMB 15.5 per item.
         Please keep the proof of posting properly before confirming the delivery of mail.
         Registered mail does not provide written receipt service.
         Before posting the mail, customers can

         Check the Postal Guide's "Service Information for Overseas Mail - Shipping Destinations!

Service Features

The service has the following features: 

Destinations USA, Canada, UK, Ireland, Austria, Mainland China, Japan, South Korea, Macau, Vietnam, Cambodia, Singapore, Malaysia, Thailand, Philippines, Indonesia, Australia, New Zealand and South Africa. 

The mail number starts with "L" and the delivery speed will take 7 to 14 working days to reach the recipient in most major cities.

       Delivery times vary depending on flight, customs, aviation security checks, force majeure and other factors as well as the size of the territory of each destination.

      Once the mail arrives at the destination, it will be given priority in order to speed up the process. Sundays and public holidays are excluded from the calculation of posting and arrival dates for all types of mail, and from the assessment of performance under performance pledges. 

 Mail tracking information: Many overseas destinations, such as the United States and Canada, do not provide registered mail delivery status.

 If both sender and recipient are concerned about mail tracking information, e-delivery service is the best choice for you.

Easy Delivery Service provides four tracking points.

(a) Receiving at the counter.
(a) Delivery/departure to the transport company.
Access to overseas mail processing centres; and
Delivered. No delivery service Proof of delivery
   Senders can download the posting certificate from the Electronic Courier Service (EC-Ship) within six months from the date of posting.
  Before posting, senders are required to pre-sort their mail according to the city (exchange bureau) allocated by the e-Postal system. 

  As all the tracking information of the e-Express mail is available at the destination postal administration or Hongkong Post's website, senders can track the mail at the aforementioned website for six months from the date of posting.

  Senders do not need to contact Hongkong Post for mail tracking.Hongkong Post will only handle claims.

 EDI Compensation Terms and Conditions Worldwide mail services have been severely disrupted by the novel coronavirus epidemic, which has caused airlines to significantly reduce flights.

  In the midst of this critical situation, overseas postal administrations have informed Hongkong Post that they anticipate significant delays in the handling of incoming mail, making it difficult to guarantee the normal level of delivery service.

 Under such circumstances, even if no successful delivery or attempted delivery of an e-Express mail item is indicated on the destination postal administration's website or Hongkong Post's website (whichever is the most up-to-date) for a period of two months from the date of posting, the item will not be deemed to be lost in its entirety due to the exceptional circumstances mentioned above.


For e-delivery mail items delivered on or after 9 March 2020, Hongkong Post will not accept any claim solely because the webpage does not indicate the status of delivery until further notice.

 For e-delivery postings made before 9 March 2020, Hongkong Post will pay compensation to the claimant if Hongkong Post is satisfied that the claimant has suffered direct loss as a result of the loss of the entire mailpiece.

Maximum: HK$1,000 (for items weighing 500g or above); or HK$500 (for items weighing less than 500g). 

The claimant will be required to provide relevant receipts/invoices to substantiate the value/cost of substitute documents for the items contained in the mail, and the value/cost must be consistent with the information stated on the mailing label.

The postage will not be refunded to the claimant under any circumstances. You may choose to purchase additional insurance services (except for mail to Mexico and South Africa).

The premium is a flat rate of HK$11 per item, subject to a maximum coverage of HK$5,000.

Return Policy

The return procedure is as follows.

1. keep all packaging materials, including the original packaging, invoices and related gifts. 2.
2. contact us within three days of receipt of your item to request a return.
3. notify you of the status of your return request as soon as possible after confirming that the condition of the product complies with our return policy
4. three to seven working days to arrange a refund after the return of the product *If we are unable to collect the product within seven days, we reserve the right to cancel the return or exchange of the product.

We reserve the right to refuse a customer's return or exchange request in the following circumstances.

1. the goods are damaged but not exchanged on receipt (for Pickup delivery)
2. return or exchange requests that exceed the return or exchange period
3. goods that have been opened, used or damaged in any way for personal reasons.
4. the products are not provided by us
5. there are no quality issues with the items themselves All orders are confirmed and non-refundable unless there is a quality issue with the item!

*The customer should consider the risk of loss or damage during the delivery.
*If you wish to cancel your order after payment has been made, we will charge you 5% of the total purchase price for a refund.(Excluding pre-booked products, which cannot be cancelled for any reason) 

missmiu.store reserves the right to change the terms and conditions and to refuse product replacement without prior notice; in case of any dispute, the decision of missmiu.store shall be final.

Privacy Policy
missmiu.store (hereinafter referred to as the Website), in order to provide you with peace of mind when you use the services and information on the Website, hereby explains to you the privacy protection policy of the Website in order to protect your rights and interests, please read the following contents carefully.

A. Privacy protection policy, including how the Site handles personally identifiable information collected when you use the services of the Site.The privacy protection policy does not apply to the websites linked to the website, nor does it apply to the people who are not entrusted or involved in the management of the website.

B. Collection, Processing and Use of Personal Information

When you visit the website or use the functional services provided by the website, we will ask you to provide the necessary personal information depending on the nature of the service, and will process and use your personal information within the scope of the specific purpose; without your written consent, the website will not use your personal information for other purposes.
When you use interactive functions such as service mailboxes, the website will retain your name, email address, contact information, etc. provided by you.
During general browsing, the server will record relevant behavior, including your IP address, time of use, browser used, browsing and clicking data records, etc., for our reference to improve the website services, these records are for internal use and will never be published.

Data Protection

This website is equipped with firewall, anti-virus system and other related information security equipment and necessary security measures to protect the site and your personal information using strict protection measures, only by authorized personnel to access your personal information, the relevant handling personnel have signed confidentiality contracts, if a breach of confidentiality obligations, will be subject to relevant legal action.
If it is necessary to entrust other entities to provide services due to business needs, this website will also strictly require them to comply with the confidentiality obligations, and take the necessary inspection procedures to ensure that they will comply.

Links to external websites

This website provides links to other websites, and you may click on those links to other websites.However, the linked sites do not apply to the privacy protection policy of this website, and you must refer to the privacy protection policy of the linked sites.

V. Policy on the sharing of personal information with third parties

This website will not provide, exchange, rent or sell any of your personal information to other individuals, groups, private enterprises or public authorities, except in accordance with legal or contractual obligations.

The foregoing proviso includes and is not limited to.

With your written consent.
As expressly required by law.
To protect you from danger to your life, body, liberty or property.
To cooperate with public authorities or academic research institutions, where necessary in the public interest for statistical or academic research, and where the data is processed by the provider or is collected in such a way as to make it impossible to identify the specific subject.
If your conduct on the Website violates the Terms of Service or may harm or interfere with the rights of the Website or other users or cause damage to any person, the Website administration may disclose your personal information to the extent necessary to identify, contact or take legal action.
It is for your own benefit.
When the website entrusts a vendor to assist in the collection, processing or use of your personal information, the vendor or individual will be responsible for the supervision and management of the outsourced vendor or individual.

Use of Cookies

If you do not want to accept the writing of cookies, you can set the level of privacy in your browser to high to refuse the writing of cookies, but some functions of the website may not function normally.

Revision of the Privacy Protection Policy

The Website Privacy Policy may be amended from time to time in response to demand.

missmiu.store reserves the right to change the terms and conditions and to refuse product replacement without prior notice; in case of any dispute, the decision of missmiu.store shall be final.

Translated with www.DeepL.com/Translator (free version)